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If you have any problems with an account, feel free to
call us during regular support hours and we
will be glad to help you in anyway we can. You can also
email us with any problems or to answer any questions about your account or
service. We have put some information below we hope you will find
helpful. We will be adding more here in the near future, including a faq,
so check back soon.
New dialup numbers are now available!
Click here to see
them and see how to change your dialup number to a new one.
- Please do not reveal your password(s) to anyone other
than your immediate family members who may be using your account. If
someone calls you on the phone and claims to be with us do not
give them such info. If we need to contact you on such matters we
will have you call us back to verify it is us seeking
such information or we will mail you. This is for your security and
ours.
- Our servers support PPP with password authentication
protocol for dial-in authentication.
- Your IP address and server addresses will be
automatically assigned upon dial-in and should be set as such in
your server setup tab in dialup networking properties.
- Your email address will be: yourusernamehere@mid-west.net
if you have additional email accounts added to your account, they
must use your main accounts dialup networking connection to login
and then use their own username and password with their email
client/program to get their mail.
- For incoming (POP) and outgoing (SMTP) mail servers use:
server.mid-west.net for both of these mail server names.
These will need to be entered in your email program along with your
username and password to access your email from your computer. You
can alternatively use our new web based email access interface
locate on the top left side of this webpage.
- Your storage space for your webpage's can be found after logging
in to your account web space with an FTP client or web authoring
program. The folder where all website files should be placed is
called web. This is where you can put any webpage's you
desire to be seen on the internet. Your main page in this folder
that people will see when they first come to your website, will need
to have the filename index.htm, index.html or default.htm.
You can upload your webpage's and related files several ways. Any
standard FTP client or web authoring program can upload pages using
your username and password.
For further assistance you can email us at
support@mid-west.net or call
(816) 224-2300.
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